Returns / Refunds
Wrong Size
Our return policy is valid for 30 days from the day you receive your order. After this period, we’re unfortunately unable to offer you a refund or exchange. However, in justified cases we usually make exceptions. Just contact us by email at support@fittingheroes.com
If the size you received doesn’t fit, please first check the size chart and the print inside the garment. Clothing always has a normal tolerance of 1–2 inches — that’s not a flaw, it’s standard. In rare cases, an item may be mislabeled. If that happens, just let us know and we’ll take care of it.
If you would like a different size, simply contact us at support@fittingheroes.com and we’ll guide you through the next steps.
All products are shipped with a return address so you can send them back if needed. Please also let us know whether you prefer an exchange or a refund.
Return shipping costs must be covered by the customer unless the package was damaged in transit or lost.
Exchange
Just send us an email at support@fittingheroes.com and tell us if you’d like an exchange.
You cover the return shipping; we’ll cover the shipping of the new size. How quickly the new item reaches you depends a bit on where you live – sometimes it’s fast, sometimes it takes a few days longer.
The only thing we really don’t want is for you to end up with a damaged item. If something does arrive damaged, please send us a photo within one week – we’ll sort it out right away.
Refund
As soon as your return has arrived and been checked, you’ll receive an email from us. It will let you know whether your refund has been approved (fingers crossed for you!). If it’s approved, we’ll process everything and the amount will automatically be credited to your credit card or your original payment method within a few days.
Please note: unfortunately, we cannot refund shipping costs.
If you receive a refund, we will deduct the return shipping costs from the refund amount.
Delays
NO REFUND YET?
Still no money? Don’t panic – sometimes it’s down to the bank or credit card provider. First check your account, then contact your credit card company and, if it’s still not showing up there, your bank.
Sometimes it just takes a bit until the refund is officially posted.
If you’ve done all of that and there’s still nothing, please get in touch with us at support@fittingheroes.com – we’ll look into it.